Shipping Information
At Loxology, we are committed to providing a smooth, reliable, and luxurious shopping experience from the moment you place your order to the moment it arrives at your door.
All orders are carefully prepared, packaged, and shipped with attention to quality and care.
Processing Times
As many of our products are custom made-to-order, processing times may vary depending on the product type, colour selection, and customization requirements.
Estimated Processing Times:
- Ready-to-ship items: 1–3 business days
- Custom-made extensions: 3–10 business days
- Large or custom colour orders: Additional processing time may apply
Processing times exclude weekends and public holidays.
Shipping Methods
We offer secure domestic and international shipping services through trusted courier partners.
Shipping options and delivery estimates are displayed at checkout based on your location.
Estimated Delivery Times
Domestic Shipping
- Standard Shipping: 2–5 business days
- Express Shipping: 1–3 business days
International Shipping
- Standard International: 5–14 business days
- Express International: 3–7 business days
Delivery times are estimates only and may vary depending on customs processing, carrier delays, weather conditions, or destination location.
Worldwide Shipping
Loxology proudly ships worldwide.
International customers are responsible for any customs duties, taxes, import fees, or local charges required by their country.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
Luxury Packaging
Every Loxology order is packaged with care using premium protective packaging designed to maintain product quality and deliver a luxury unboxing experience.
Shipping Delays
While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Courier disruptions
- Customs inspections
- Public holidays
- Severe weather conditions
- High order volumes
Loxology is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly before placing your order.
Loxology cannot be held responsible for:
- Incorrect addresses
- Failed delivery attempts
- Delays caused by incomplete shipping information
Additional shipping fees may apply for returned or re-shipped parcels.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact our support team within 48 hours of delivery confirmation.
We will work closely with the shipping provider to assist in resolving the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, delivery, or tracking, our team is always happy to assist.
Contact Information
- Email: info@loxology.com
- Business Hours: Monday – Friday, 9am – 6pm
- Response Time: Within 24–48 business hours
Thank you for choosing Loxology — luxury hair extensions crafted for confidence, elegance, and beauty.
